Returns & Exchanges
At Weeks Honey Farm, we take pride in the quality of our pure, raw honey and want you to be completely satisfied with your purchase. Due to the perishable nature of food products, we offer replacements or refunds for items that arrive damaged or incorrect within 30 days of delivery.
Inspect Your Order
Carefully examine your honey jars upon arrival for any signs of leakage or breakage that may have occurred during transit.
Contact Support
If there is an issue with your order, email our customer service team with your order number and clear photos of the damaged product.
Authorization Review
Our farm team will review your request within 2 business days to approve a replacement or store credit based on the damage reported.
Resolution Delivery
Once approved, we will ship your replacement honey at no additional cost or process a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing